Technical Support
Product Support
The best way to receive technical support is to send us an e-mail MarcinkoAdvisors@msn.com that gives specific information on your problem or question. Support is free for 30 days after purchase and for fully-paid customers only.
QAs-Instructions Manual: Keystone Instructions [Medicine and Surgery QAs]
Study-Guide Instructions Manual: Library Study-Guides Instructions [all versions]
In case of extreme technical emergency:
If you are having installation of other difficulties with any of your FARC products, please call or send an e-mail to the following address during normal business hours [9:00-5:00 pm, EST].
Dr. William P. Scherer; MS [QAs only]
DrScherer@aol.com
954.614.6691
NOTE: Many doctors today use laptops, but often mix up the right and left mouse buttons; so take care. Moreover, it is always helpful to read and follow our instructions manual carefuly. And, please place internet orders carefully. No refunds, exchanges, credits, returns or replacements are available for same.
[PodiatryPrep™ is a trademark of the Foot and Ankle Research Consortium, Inc. By using our products, you are bound by our Payment Terms, Conditions, Intellectual Property Rights, Copyright and User Agreements, with public rebuke for non-payment].
FARC, Inc
http://www.PodiatryPrep.com
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Alternate Installation Instructions: Letterhead.FARC.Inc.Install
Doctor Wiseman,
Many thanks for your contact. The support line is available to you at: 954-614-6691. Just ask for Dr. Scherer, as per your instruction manual.
ANN MILLER; RN, MHA
[Executive Director]
http://www.PodiatryPrep.com
Thanks.
I will call today.
Dr. Frederick Wiseman
Ann,
Thanks. I appreciate your thorough answers to my questions. Take care.
Dr. S. Chaudhry
Alternate Installation Instructions
Thanks to Dr. Scherer for technical support, and for the after-hour instructions; they worked great!
Gregory Boake, DPM
MORE ON FARC SUPPORT
Dear Sample Doctor Client
Thank you for writing, calling or emailing FARC Inc technical support for your podiatryrep.com product.
My name is Atwal and I understand that you are concerned about installing your interactive Keystone QA product. I value the importance of your concern and will try to provide you with the relevant information for success.
For now, please do the following:
1. Read your instructions manual very carefully; Windows XP machines only; no direct MACs without a bridge program.
2. If unsuccessful, then follow these alternative “red” instructions, located on this blog link here and above: http://podiatryprep.files.wordpress.com/2009/12/letterhead-farc-inc-install1.pdf
3. If all else fails, contact Dr. William Scherer MS [CTO] for support using this contact info: 954-614-6691 or drscherer@aol.com Just ask for Dr. William [Bill] Scherer, as per your instruction manual.
For your convenience, our email support staff is usually available 24 hours a day, 7 days a week. If you have additional questions, concerns or need further assistance, please be sure not to change the subject line so that we can urgently address any remaining concerns.
You may be selected to receive a survey. Your feedback is valuable to us and we are very interested in hearing about your support experience. Should you receive a survey, we appreciate you taking the time to respond.
Have a pleasant day ahead and week.
Atwal [Client Services Representative]
http://www.PodiatryPrep.com
Why No Direct Vista or WIN 7 Version?
Steve Fry recently compared this version of Microsoft’s operating system to something unpleasant on the bottom of his shoe, and the general consensus was that Vista was an unmitigated disaster.
Businesses were reluctant to install it on their systems, tech-geeks were irritated about the issues with digital rights management (DRM) and everyone else seemed to take exception to it being oddly slow and buggy.
The problem for Vista was it started off badly and then seemed to stumble uncontrollably from one issue to the next. No matter how hard Microsoft tried, it couldn’t get people to like Vista.
It had pleanty of good points but Vista’s dirty laundry was all too public.
More: http://www.computeractive.co.uk/computeractive/news/2272459/kinect-windows-phone-zune-vista#ixzz13n11My11
Thus, no Vista version for us.
But, Windows 7 users can still use our CDs by downloading a virtual Windows XP OS version embedded in WIN 7.
Editors
About MSFT Vista and WIN 7 Complaints
Users remained stymied by endless reboots after trying to upgrade their PCs to Windows 7, according to messages posted on Microsoft’s support forum.
Microsoft gets hit with increasing Windows 7 upgrade complaints.
http://money.cnn.com/2009/12/09/technology/windows_7_problems/index.htm
For related complaints on the MSFT WIN 7 OS, please visit page 7 of this link:
http://www.slideshare.net/albinogoncalves/eweek-5-de-mayo-2010
Microsoft quietly unveils Vista-to-XP downgrade
http://www.tgdaily.com/software-features/34015-microsoft-quietly-unveils-vista-to-xp-downgrade
Redmond (WA) – Microsoft has reportedly begun offering a downgrade option to PC makers who want to allow their customers to have the option of using XP over the pre-installed Vista software.
Why XP owners won’t love Windows 7
http://blogs.computerworld.com/why_xp_owners_wont_love_windows_7
Bill
QUESTION:
I just purchased the PodiatryPrep software and after finishing a practice exam I am unable to print the exam or test questions. Could you please help with this matter?
-Thomas Hecker
ANSWER:
The QAs are interactive and therefore can not be reduced to static print
-FARC Support Group
ALL
We support the most popular version of Windows in the world. Be sure your Vista/WIN 7 hard-drive does not have a preinstalled XP partition with OS – or simply obtain an XP downgrade for an expanded universe of software products.
See above comments and posts.
FARC Support
Dear Dr. IG,
The software will likely not work on non-genuine Windows XP PCs. And, we support no non-genuine OEMs or other non-genuine platforms. It is likely illegal under the DMCA.
FARC Support
Of PCs and Platforms
Dr. Jasmine – We do not support non-genuine versions of the MSFT XP Windows OS, nor do we support “home-built” PCs. Please see above.
Thank you.
FARC Support Staff
WARNING DOCTORS:
Microsoft has just issued a temporary fix to the pernicious Duqu virus — also known as “Son of Stuxnet” — which could affect users of Windows Vista, Windows 7 as well as Windows Server 2008.
DPMs, beware!
FARC, Inc.
http://www.PodiatryPrep.com
RE: Study Guides for ABPS Recertification Exam (Bob Kuvent, DPM)
From: Ann Miller RN, MHA
Dr. Kuvent may want to consider Podiatry Board Preparation Software (podiatryprep.com). I own this product and found it very helpful; however, the last time I called for support, I was told this product did not run under Windows 7. I hope this has changed, but you may need to find an older system to use for your studying.
David Hettinger, DPM, Wheaton, IL, davidhett@msn.com
PM Editor’s Note: According to the publisher, this program will run on Windows 7 with an Adobe reader (which is free).
-Barry Block DPM JD
PMNews 12/21/11
Dr. Block – We confirm the above
ALL our study guides run under the free Adobe platform, using MSFT-WIN 7, Vista, XP, 2000 or earlier MSFT operating systems; as well as Linux and the Appple Mac OS.
Thanks again, Barry!
Ann Miller RN MHA
[FARC Inc, Executive-Director]
Help Me!
I am a little confused on how to use this CD … I appreciate your time and just want to use hopefully the right CD in the most appropriate manner … What about some other files [like investing] on the CD?
Thank you.
Allan Rosenthal, DPM
Hi Dr. Rosenthal,
After many queries, we are glad you are now installed correctly. Some files were free value-added-material [medicine and orthopedics] at N/C. While, others were promotional ads for our related sites and products:
ADMINISTRATORS: http://www.springerpub.com/Search/marcinko
PHYSICIANS: http://www.MedicalBusinessAdvisors.com
PRACTICE: http://www.BusinessofMedicalPractice.com
HOSPITALS: http://www.HealthCareFinancials.com
ADVISORS: http://www.CertifiedMedicalPlanner.com
BLOG: http://www.MedicalExecutivePost.com
Nevertheless, you are good to go for your ABPS re-certification exam and remain “guaranteed” to pass.
Many thanks.
FARC Inc support for http://www.PodiatryPrep.com
More WIN 7 Problems in 2012
Microsoft is planning seven fixes for January’s Patch Tuesday release that will address bugs in all versions of Windows 7 and possibly for the SSL/BEAST flaw. Microsoft plans to ship seven patches closing security holes in the Windows 7 operating system and Microsoft developer tools and software in its first Patch Tuesday release of 2012.
The company fixed vulnerabilities in all versions of the Windows operating system, including Windows 7 and Windows Server 2008 R2, according to Microsoft’s advance notification announcement released January 5h, 2012. One of the seven bulletins is rated “critical,” and the remaining ones are rated “important.” The critical bulletin, which fixes a remote code execution issue in Media Player, can be downgraded to “important” for Windows 7 and Windows 2008 R2 users, according to the advisory.
Microsoft is expected to release the updates for January’s Patch Tuesday on January 10th, 2012.
http://www.eweek.com/c/a/Security/Microsoft-Plans-7-Fixes-for-January-Patch-Tuesday-677384/?kc=EWKNLEDP01092012B
The EDITORS
Apple i Pad
Q: I would like to utilize my podiatry prep disk on my i Pad.
Lee K. Gold DPM
A: Unfortunately, a programming license from Apple Inc is far too expensive to code for same in a small market like podiatry.
Thank you.
FARC Inc
Support
To whom it may concern,
I recently received the podiatry ABPS [QAs] CD-ROM in the mail … The program worked but continuously freezes and I need to turn my computer off/on and start from the beginning. The last time I did this the program says illegal action detected … please help with problem.
Irma Wejuli, DPM
[Sent from my Android phone. Please excuse my brevity].
###
Dear Dr. Wejuli,
Our programs are large and technically sophisticated. So, when first booting up your PC, please wait and allow the entire program to cache into your hard [usually C] drive. This may take a minute or two [or one or two attempts] for a stand-alone PC. And, our programs are not meant to run on open, or pass-word protected, networks [intra-nets].
Also, as noted in your instructions manual, save and run the program off your hard drive; not the CD-ROM itself. It will be a more stable, much faster, and more enjoyable learning experience.
Otherwise, glad you are impressed.
FARC Technical Support
WIN 7 Version
Windows 7 users can study with our interactive CDs by downloading a virtual Windows XP OS version embedded in WIN 7; if present.
Tech Support